Frequently Asked Questions

Find below all our frequently asked questions.

In case your questions are not being answered in our FAQs, please call us 02 558 8624 or write us an email

About Makerspace Al Zeina

Q. Where is Makerspace Al Zeina located?

A. Makerspace is located in Al Zeina, Block C1. Find us on Google Maps 

Address:
Unit C1-04, Al Zeina
Al Raha Beach, PO 146724
Abu Dhabi, United Arab Emirates

Q. What are Makerspace's operating hours?

A. Makerspace Al Zeina is open from Saturday to Thursday from 9:00 AM to 9:00 PM (Fridays closed) except for major holidays.

Q. How big is the Makerspace?

A. The entire makerspace is 1,200m² and is segmented in 3 areas - Front Desk and Retail, Soft Arts and Hard Arts Program Areas. See our Floor Plan and Gallery for more information.

Q. Do you have parking?

A. There is a car park in front and in the parking lot in the back of the building. It’s free of charge.

Education & Training

Q. Do I have to be a member to take classes?

A. No! Anyone can take classes at Makerspace Al Zeina. (For safety reasons, some classes have minimum-age requirements). Taking a class is a great way for you to pick up new skills and experience the many ways in which a Makerspace membership can empower you first-hand.

Q. How do I know when classes or workshops take place?

A. You can always check our website Class Calendar and Upcoming Classes for all scheduled classes and workshops. As well you can subscribe to our newsletter to stay tuned for promotional, seasonal and featured classes.

Q. Can you show me how to use the tools and equipment?

A. Yes! We offer Safety and Basic Use (SBU) classes to get you up to speed quickly and safely. See our Class Calendar for all upcoming classes. After you have successfully passed an SBU, you will be able to make reservations for that machine.

Q. What type of classes does Makerspace offer?

A. We offer several types of classes:

  • Safety and Basic Use (SBU) classes are designed to provide you with basic safety training on a specific tool or machine.
  • Software & Theory classes provide additional background knowledge to use the software in more detail.
  • Pathway classes are offered as building blocks to help you meet your project goals.
  • Project-based workshops offer instruction in the specific techniques necessary to complete an in-class project.

See the Classes page for a complete list of currently offered classes.

Q. I’ve used that machine before / watched videos about that machine on the internet, so can I please skip the SBU?

A. No. Successful completion of the SBU is required for liability and insurance purposes. We understand that it is frustrating to have to take an SBU for a machine which you already know how to use, but we regret that this rule is non-negotiable.

Q. Please can I skip the SBU? Just this once? I won’t tell anyone that you let me skip it.

A. No. If you want to use a piece of equipment, you have to take the SBU for it.

Q. I want to give a workshop myself! Whom can I contact?

A. We are more than happy to have you teach a workshop. Please contact

Q. How do I cancel or get a refund for a Makerspace class or workshop?

A. See the Payments, Refunds and Cancellations for complete details.

Q. Can my kids work on projects and take classes with me at Makerspace?

A. Generally yes, but there are some exceptions depending on the workshop areas, classes and equipment. See our Minors and Shop Access for more information.

Memberships

Q. Can I just take a look at the makerspace without becoming a member?

A. Of course! You are more than welcome to visit Makerspace Al Zeina any time during our opening hours. We are happy to give you a General Tour (approx. 20 minutes) around the facility, numbers permitting, and a welcoming cup of coffee.

Please visit our Services page or contact  for further information on individual/group tour bookings, school excursions and equipment demonstrations.

Q. What types of memberships are available at Makerspace Al Zeina?

A. We provide daily, monthly and yearly memberships for anyone from 8 years upwards. See our Minors and Shop Access for more information.

We also offer Corporate Memberships for larger institutions.

Q. How much does a Makerspace membership cost?

A. For current membership pricing and offers, see Memberships page for more information.

Q. How can I become a member?

A. You can either register directly on our website www.makerpace.ae/account and purchase a membership online* or come to the Makerspace to start your membership straight away (*our Front Desk team will hand you the Member Identification Badge and Membership Agreement, once you arrive at the shop).

Q. When do I have to activate my membership after purchasing it?

A. All types of memberships must be activated within one month from the date of purchase. In the case that an activation date was not specified by the member within the one-month period, the membership will automatically be activated one month from the date of purchase. See our Terms & Conditions of Memberships.

Q. Can I freeze, pause, divide, transfer or refund my membership?

A. No. Exceptions can be made in case of justified medical or family emergencies. Please see our Payments, Refunds & Cancellations for more information.

Q. How does the Refer a Friend Program work?

A. Please see the Services page Refer a Friend Program for more information.

Q. If I bring a friend who only helps me with my work, does he/she have to become a member?

A. No, your friend can just come along with you and purchase a Guest Day Pass for the day (*as long at the friend is not using any machines in Makers Oman). If you are bringing a friend as a guest to Makerspace for 30 minutes or less, they do not need to acquire a Guest Day Pass.

Q. What's the difference between a Day Pass and a Guest Day Pass?

A. The Day Pass and Guest Day Pass are different services at Makerspace Al Zeina:

A Day Pass enables the member to reserve and use machines in Makerspace for that day.
  • Day Pass Members must have successfully passed the matching SBUs befor the intended equipment usage or reservation.
  • Day Pass Membership is valid from the time of purchase until closing on the same day.
A Guest Day Pass enables the guest to access the Makerspace together with the member.
  • Guests can only register for a Guest Day Pass in-person at Front Desk together with an active Makerspace member.
  • Guest Day Pass is valid from the time of purchase until closing on the same day.

Makerspace Usage

Q. Who can use the Makerspace Al Zeina?

A. Makerspace Al Zeina is an open-access Do-It-Yourself (DIY) fabrication workshop and a community-based space where entrepreneurs, artists, makers, teachers, and students can learn and work together. Makerspace is open to everyone with an idea: whether they want to make it solo, or to find great collaborators.

All makers, young or old, are welcome to become a member at Makerspace from 8 years onwards. Please see our Minors & Shop Access for more information.

Q. Can I use all machines and areas, or do I need instruction or something similar?

A. Certain areas and machines require in some cases very extensive training, which will be covered in our Safety and Basic Use (SBU) classes. It is about your safety and that of all other members, as well as the preservation of the tools. As a rule, the necessary SBU classes will take place at Makerspace.

Q. Do I have to clear my projects every evening or can I leave them at my working station?

A. All workstations and equipment have to be cleared before leaving for the day, but we will surely find a solution, if you have a large, bulky project.

Q. Do you offer storage facilities?

A. We provide a variety of storage options, which can be rented at a daily, weekly or monthly rate.

Q. Can I also bring private tools that I don't want to share (e.g. because they are very valuable)?

A. Of course you can, as long as you then keep them in your own storage area. However, no liability can be accepted for workpieces or tools and machines stored in Makerspace (neither for possible damage or loss).

Q. Do I have to bring all the material with me or does the Makerspace provide it?

A. Of course, everyone can bring their own material. We sell various materials in our retail section, which can be bought in Makerspace. We cooperate with suppliers to generate attractive prices.

Q. Who keeps the makerspace clean and tidy?

A. Typically, anyone who creates a mess is responsible for cleaning it up after themselves, just like we would do it at home. If you leave the workplace tidy, just like you have found it - or better - than the next member will be just as thrilled as you were, when starting to use that area or equipment.

Q. How am I insured in the Makerspace? For example, against accidents or if someone accidentally hits a board on my head?

A. Anyone who gives a workshop or is involved in any Personal Services is insured against a “work accident”.

As is the case whilst at “work”, accidents fall under the private liability insurance of the person who causes the accident. Therefore, everyone who works in the Makerspace makerspace must have a private liability insurance.

Q. What happens if a machine suddenly breaks when I use it? Do I have to pay for the damage?

A. More important than the damage to the machine is the potential damage that may occur to other members who use a defective machine. It is therefore extremely important to immediately report defects to a person responsible (ideally the General Manager, or at least the Facility Technician) and to secure the machine against further use (pull out the plug, attach a note).

Of course, we endeavour to keep the costs of any damage as low as possible for everyone involved, for example by trying to repair it ourselves or otherwise providing replacement. In case of doubt, however, private liability insurance applies. Therefore, we unfortunately cannot afford to let members without liability insurance on the devices.

Q. What about consumables, such as tape or glue?

A. It always depends on the project and the situation. We have a lot there, but for reasons of space we cannot hold everything. Of course, we are happy to provide one or the other thimble glue or a few screws for your own kitchen table or a few centimetres of adhesive tape. For any other more extensive usage, you will be able to find a good variety of consumables in our retail area at Front Desk.

Equipment & Tools

Q. What tools and equipment does Makerspace provide its members?

A. We provide our members access to just about every machine, tool and process that you can imagine, including milling machines and lathes, laser cutters, sheet metal equipment, welding equipment, woodworking equipment, plastics working equipment, hand tools, 3D printers, CNC vinyl cutters, sewing machines, design software and lots more.

For a more complete list of tools and equipment, see Equipment.

Q. Can I use any tool or machine in the shop?

A. Yes, as soon as you have taken and passed the Safety and Basic Use (SBU) class for that tool or machine, if one is required.

Many of the tools and some of the machines at Makerspace DO NOT have an SBU. However, for safety reasons, if a machine can injure you or can be damaged through improper use, then you must first take and pass the related SBU.

Q. Can I reserve time on a machine?

A. Yes! With an active Makerspace membership and a matching SBU class, you can reserve time on any machine in advance of your visit by calling our Front Desk 02 558 8624 or through the website - Reserve Equipment.

For a more complete list of tools and equipment, see Equipment.

Changes to our Frequently Asked Questions

If we decide to change our Frequently Asked Questions, we will post those changes on this page, and/or update Frequently Asked Questions modification date below.
This policy was last modified on July, 2020.

 

Contacting Us

If there are any questions regarding the Frequently Asked Questions, you may contact us using the information in Contact us.